ShopiePay Refund Policy
At ShopiePay, we strive to provide seamless and efficient services for all your
prepaid recharge and bill payment needs. To ensure clarity and transparency,
we have outlined our refund policy below:
1. Incorrect Mobile Number Recharge
No Refunds for Successful Recharges to Wrong Numbers: If a customer mistakenly
recharges a wrong mobile number and the recharge status shows as successful, we
regret to inform you that we cannot provide a refund in such cases. Please double-
check the mobile number before confirming your transaction.
2. Recharge and Bill Payment Failures
Instant Refunds for Failed Transactions: In the event of a recharge or bill payment
failure, we instantly process a refund to your ShopiePay wallet. The wallet is linked
to the mobile number used during the transaction.
3. Wallet Balance and Usage
Checking Wallet Balance: You can easily check your wallet balance by logging into
your ShopiePay account using your mobile number, either through our app or
website.
Wallet Usage: Your ShopiePay wallet balance can be used to make any recharge or
bill payments on our platform. You can check your wallet usage history through the
app or website.
4. Support for Recharge and Bill Payment Issues
Service Not Activated: If your order is successful but your service is not activated,
please reach out to our support team. We are committed to helping you resolve
your issue as quickly as possible.
Support Ticket: You can raise a support ticket from the Help and Support section on
our app or website.
Email Support: Contact us via email at shopieindialtd@gmail.com. We appreciate your understanding and cooperation. For any further assistance or queries regarding our refund policy, please do not hesitate to contact our customer support team.
Thank you for choosing ShopiePay!